سياسة الاستبدال والإسترجاع والإلغاء

Replacement, return, and cancellation policy This policy does not apply during temporary offers. Replacement or return policy: In cases of replacement or return, contact us via WhatsApp number (554133566+). The replacement period is 7 days from the date of receipt of the order. The return period is 7 days from the date of receipt of the order. Replacement: You must contact us via WhatsApp within 7 days from the date of receipt of the order, provided the product is in its original condition (the outer packaging has not been opened). The customer bears the shipping cost, which is 30 riyals. Return: You must contact us via WhatsApp within 7 days from the date of receipt of the order, provided the product is in its original condition (the outer packaging has not been been opened). The customer bears the shipping cost, which is 25 riyals, deducted from the refunded amount. In case of an error by the store in one of the products, such as receiving a different perfume than ordered, leakage, or breakage, the customer will be compensated and their problem will be resolved as quickly as possible, provided: You contact us via WhatsApp within 7 days from the date of receipt of the order. You provide us with a clear video and photo of the defective product to be forwarded to the store management for approval of compensation. The store has the right to cancel the order and refund the full amount paid by the customer if perfumes are unavailable or if there is a technical issue. If the customer wishes to return products for any reason (and the outer packaging has been opened), the return request will be rejected because the product was not in its original condition. Note that this policy at Rawa’a Al-Tamayoz is compliant with the Ministry of Commerce’s policy regarding perfumes and cosmetics. In the interest of Rawa’a Al-Tamayoz in customer satisfaction and providing a comprehensive shopping experience, the return of the product will be reviewed by the relevant department and approved, with a 25% deduction from the total order. The perfume return process by the shipping company takes from 3 to 8 days. The refund process takes from 7 to 14 days.